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CONTACT
E: kate@makemeroar.co.uk
A: 49 Kings Ave, Eastbourne, BN21 2PE
Me Make Roar
is a trading name of Kate McCully
Our patterns are covered by our personal licence and allows you to make up to 200 items per year. For a commercial license please contact us for details.
© 2023 Kate McCully
RETURNS & EXCHANGES
Digital Patterns & Courses
Digital patterns and courses cannot be returned once accessed, unless they are faulty. If you would like to exchange a digital pattern or course please get in contact so we can help.
Delivery Errors or Damage
Please notify us within 24 hours of delivery of any errors in delivery or any damaged goods so we can arrange a replacement.
Returns & Exchanges for Physical Goods
You must notify us within 30 days of delivery if you wish to return or exchange goods. Returned or Exchanged Goods must be in a good condition and in the case of kits have all constituent components returned unused (For an exchange or refund rather than a fault). Any items return not in a good condition will not be refunded or exchanged. You are liable for all return costs. Returns must be sent by a tracked and insured service (except for damaged goods and /or goods sent in error).
DELIVERY
For our printed patterns, books and crochet kits we use Royal Mail first class for UK deliveries. We aim to post your orders within one working day, delivery is usually 1-3 days depending on the whims of Royal Mail.
For international orders we provide fast worldwide shipping by priority air mail with Royal Mail which includes international tracking and insurance incase your parcel is lost or damaged in transit.
Tax/Import Duty
Due to recent EU and UK tax regulations you may be liable to pay tax/duty when you import any of our physical products if you live outside of the mainland UK. In the EU this means the delivery company will charge you customs fees before delivery of your parcel. If you are refuse delivery because of this fee your country charges we will happily refund you the cost of the physical product minus any delivery costs. Refund will be issued once the produce has been returned to us in good condition. If you have accessed any digital products these will not be refunded.
DIGITAL PRODUCTS
Our amigurumi crochet patterns and courses are available as digital PDF files for instant download and redownloading from your account page. For assistance, please contact us.
HELP
We fully test all of our patterns, but we know crochet can be a bit tricky at times and we’re happy to help.
If you get stuck please get in contact:
Instagram: @makemeroardesign
Facebook: @makemeroar
Email: kate@makemeroar.co.uk
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