MAKE ME ROAR

Delivery & Returns

If you get stuck you can always drop me a message me at kate@makemeroar.co.uk

Delivery & Returns

Returns policy for digital products (patterns)

All our crochet patterns are available for download immediately after payment has been received. Due to the nature of digital products we cannot offer any refunds on these items after they have been downloaded.
If you have accidentally purchased duplicate copies of the same pattern, please contact us and we can refund you for the duplicate.
If you have ordered a pattern by mistake and HAVE NOT YET downloaded the pattern please contact us and we can arrange a refund.

Returns policy for physical products

We strive to send out all our physical products in perfect condition. If for any reason you are not 100% happy with your item or it is damaged, please contact us within 30 days after receipt. We will then either arrange a replacement or a full refund after we have received the item back from you in it’s original condition.

Delivery for digital products

Once checkout is complete you will be able to download your pattern immediately via the webpage. You will also receive an email receipt with a link, simply click the link to download your pattern. They will be available to download for up to 30 days after purchase. The emails are automated and sent out as soon as your purchase clears, if you don’t receive your email within 15 minutes please first check your spam folder and then contact us if you do not receive a receipt. As soon as you download your pattern make sure to save it onto your device to keep it safe.

Delivery for physical products

All our physical products are only available to be shipped within the UK. All items are sent out by either Royal Mail 1st or 2nd class (choose at the checkout which service you require).
If you would like us to send your items via special delivery please contact us and we can quote you for this service.
If you are outside the UK and would like a quote for shipping please contact us at kate@makemeroar.co.uk

CONTACT

E: kate@makemeroar.co.uk

A: 49 Kings Ave, Eastbourne, BN21 2PE

Me Make Roar
is a trading name of Kate McCully

Our patterns are covered by our personal licence and allows you to make up to 200 items per year. For a commercial license please contact us for details.

T&C & Privacy Policy

RETURNS & EXCHANGES

Digital Patterns & Courses
Digital patterns and courses cannot be returned once accessed, unless they are faulty. If you would like to exchange a digital pattern or course please get in contact so we can help.

Delivery Errors or Damage
Please notify us within 24 hours of delivery of any errors in delivery or any damaged goods so we can arrange a replacement.

Returns & Exchanges for Physical Goods
You must notify us within 30 days of delivery if you wish to return or exchange goods. Returned or Exchanged Goods must be in a good condition and in the case of kits have all constituent components returned unused (For an exchange or refund rather than a fault). Any items return not in a good condition will not be refunded or exchanged. You are liable for all return costs. Returns must be sent by a tracked and insured service (except for damaged goods and /or goods sent in error).

DELIVERY

For our printed patterns, books and crochet kits we use Royal Mail first class for UK deliveries. We aim to post your orders within one working day, delivery is usually 1-3 days depending on the whims of Royal Mail.

For international orders we provide fast worldwide shipping by priority air mail with Royal Mail which includes international tracking and insurance incase your parcel is lost or damaged in transit.

DIGITAL PRODUCTS

Our amigurumi crochet patterns and courses are available as digital PDF files for instant download and redownloading from your account page. For assistance, please contact us.